Privacy policy


Privacy Policy

ZionWay operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). ZionWay uses Shopify technology to power the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and what the applicable law permits or requires, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Financial information, including credit or debit card numbers, payment card information, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items viewed, added to cart, added to a wishlist, purchased, returned, exchanged, or canceled, and your past transactions.

  • Communications with us, including information you provide when contacting customer support or submitting inquiries.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide your information.

  • Automatically through the Services, including information from your device when you use our products or visit our website, through cookies and similar technologies.

  • From our service providers, when they collect or process information on our behalf.

  • From business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services, including fulfilling contracts, processing payments, managing orders, remembering preferences, shipping products, facilitating returns and exchanges, managing accounts, and recommending products.

  • Marketing and advertising, including sending promotional communications by email, SMS, or mail, and displaying online advertisements based on your activity.

  • Security and fraud prevention, including account authentication, detecting and preventing fraudulent or illegal activity, and protecting our Services and users.

  • Communicating with you, including customer support and responding to inquiries.

  • Legal compliance, including complying with applicable laws, responding to legal requests, enforcing policies, and protecting our legal rights.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify, service providers, and vendors that perform services on our behalf (such as payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping).

  • To marketing and advertising partners to provide personalized advertising. Depending on your location, you may have the right to opt out of such sharing.

  • When you direct us or consent to sharing information, such as through social media integrations.

  • With affiliates or within our corporate group.

  • In connection with business transactions, legal obligations, or to protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transferred to and processed in countries other than your own.

Shopify may use personal information from your interactions with our store, other merchants, and the Shopify platform to provide advanced features. In such cases, Shopify acts as the data controller. For more information, visit Shopify’s Privacy Policy at:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third parties. We encourage you to review their policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age required by applicable law. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention

No security system is completely secure. We cannot guarantee absolute security of your information. The retention period for personal information depends on the purpose for which it was collected and legal requirements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to access

  • Right to delete

  • Right to correct

  • Right to data portability

  • Right to opt out of targeted advertising

  • Right to withdraw consent

You may exercise these rights by contacting us. We may need to verify your identity before responding.

For users in the UK or EEA, additional rights apply under GDPR, including objection to processing and restriction of processing.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred, stored, and processed outside your country of residence. When transferring data outside the EEA or UK, we use legally recognized safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contact.zionway@gmail.com

For purposes of applicable data protection laws, ZionWay is the data controller of your personal information.